Closing the recovery gap

Billions of dollars are made available each year through securities class action settlements, yet a significant share of this value is never recovered. This panel will examine why securities class action processing across the asset servicing ecosystem remains constrained by manual workflows, fragmented data, inconsistent governance, and operating models that have not kept pace with rising claim volumes and complexity.

Drawing on industry data, operational experience, and emerging evidence on recovery leakage, the session will explore the cost of inaction — including resourcing pressures, filing errors, missed deadlines, and unrecovered entitlements. Panellists will consider the economic case for change, the operational capabilities needed to improve outcomes, and what good practice looks like in areas such as data quality, accountability, workflow design, and scalability.

The discussion will also focus on practical priorities for custodians, asset managers, asset owners, and industry bodies: where to begin, how to assess current effectiveness, and what greater coordination across the industry could look like. Attendees will leave with a clearer view of the scale of the opportunity, the operational risks of the status quo, and the steps firms can take to strengthen recovery outcomes over time.